Shipping Policy

GoblinBBQ Shipping Policy

GoblinBBQ aims to provide clear, reliable, and efficient delivery information so that every customer knows exactly what to expect when placing an order. This Shipping Policy explains how we process orders, how long delivery may take, the costs involved, and how unexpected delays are handled.

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If GoblinBBQ offers delivery for catering orders, prepared meals, or packaged products, all orders are processed within a reasonable timeframe based on availability, staffing, and event scheduling. Once an order is received through our website or by direct communication, our team will confirm the details and begin preparing the order within the processing timeframe provided during confirmation. Certain items may require additional preparation time due to freshness, volume, or event-specific requirements.

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Shipping and delivery costs depend on the size of the order, the distance from our kitchen, and the type of service selected. Customers will be informed of all costs before confirming their order. GoblinBBQ may offer different delivery options such as local delivery, scheduled catering drop-off, or courier delivery for packaged non-perishable products. At this time, international shipping is not available for food products, and any international delivery of merchandise or packaged items will be clearly marked and subject to additional fees, customs requirements, and longer transit times.

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Once an order leaves our premises, delivery times can vary based on traffic, courier schedules, weather conditions, or factors outside our control. GoblinBBQ is not responsible for delays caused by third-party services, transport interruptions, severe weather events, or unexpected logistical issues. If a delay occurs, we will communicate with you as soon as possible and provide updated timing or alternative options whenever available.

Catering orders require specific scheduling because they are tied to events. Customers must ensure that the delivery address and contact information provided are accurate and accessible at the time of delivery. If our team cannot reach the customer or deliver the order due to incorrect information or access issues, the customer may be responsible for any additional delivery attempts or associated costs.

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GoblinBBQ places strong emphasis on food safety. All delivered food items are prepared fresh and transported using methods that maintain appropriate temperature and hygiene standards. Customers are responsible for handling and storing food properly once delivery has been completed. GoblinBBQ is not responsible for any issues that arise after the order has been successfully delivered and accepted.

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If you believe your delivery has been delayed, misplaced, or impacted by unexpected circumstances, you should contact us immediately using the details provided on our website. We will do our best to assist you and find a suitable solution depending on the situation.

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GoblinBBQ may update this Shipping Policy periodically to reflect changes in our delivery methods, service areas, or business operations. Continued use of our website and services indicates acceptance of any updated terms.